Products & Services

Products & Services is a structured list of what your business offers. Each entry has a name, a description, and (optionally) pricing and duration. When a caller asks "do you do X?" or "how much for Y?", your AI references this list to answer.

Products & Services lives at /dashboard/products. It doesn't have its own sidebar entry — it sits under the Knowledge Base. The Knowledge Base item in the sidebar stays highlighted while you're on the Products page. The quickest way in is the command palette: press Cmd-K (Mac) or Ctrl-K (Windows), type "Products", and hit Enter.

• Name — what callers hear when this comes up.
• Description — a short, customer-facing explanation of what's included. Optional, but it helps your AI sound informed.
• Category — group similar offerings (Cosmetic, Emergency, etc.) so your AI can present them together when a caller asks for an overview.
• Price — a single free-text field. Write it however a caller should hear it: "$150", "$50–$100", "Starting at $99", or "Free."
• Duration — how long this typically takes, in minutes. Used by booking when present.

Each product also has a Live / Hidden toggle. A hidden product stays in your catalog but your AI stops offering it on calls — useful for something you've paused without losing its setup.

1. 1Add your top 3-5 services first. These are what callers ask about most. Don't try to add everything on day one.
2. 2Use real pricing if you can. "$150" is more useful to your AI than "varies." If you genuinely don't have set pricing, write the price field as "$X to $Y, quoted per project" so your AI has something to say.
3. 3Keep descriptions short and customer-facing. "Deep-cleaning service for kitchens and bathrooms, takes about 2 hours" is better than a marketing paragraph. If you're stuck, the form has an AI assist that drafts a description from the name, category, price, and duration you've entered — review it before saving.
4. 4When a caller asks about something not in the catalog, your AI says "I'm not sure, let me have someone follow up." That's a signal to add the missing service here.

Each product card has a Build FAQ button (it becomes Add FAQ once a product already has knowledge attached). It opens an AI interview — a short back-and-forth where your AI asks about the product and turns your answers into structured FAQ entries tied to that product. This is the fastest way to give your AI specifics like eligibility, process, and what's included.