AI receptionist built for veterinary clinics
A panicked owner with a sick pet at 9pm. A new puppy needing first-round shots. A boarding inquiry for the holiday. Capture every call with the calm professionalism owners need, and stop losing 10-15 years of pet LTV to a phone that rings out.
What veterinary clinics actually deal with
Sick-pet emergencies need calm, fast triage
A pet owner whose dog stopped eating, vomited blood, or got hit by a car is in panic mode. They're calling every vet and emergency clinic in the area until someone answers calmly and says "we can see her in 30 minutes" or "you need to go to the emergency clinic right now." The right answer fast keeps the client; voicemail loses them forever.
Wellness scheduling is high-volume and predictable
Annual exams. Yearly vaccines. Twice-yearly dental cleanings. Quarterly heartworm preventatives. Multiplied across 500-2000 active patients, that's thousands of recurring appointments per year — most of which start with a phone call to schedule. Recurring scheduling crowds out new-client intake constantly.
New-client calls have 10+ years of LTV behind them
A new puppy or kitten client is $500-$1,500/year of vet revenue for the next 10-15 years. New-pet calls (first vaccines, spay/neuter consultations, microchipping, "we just adopted") are the highest-LTV inbound calls in your week — and most of them happen after work, when prospective clients are home with their new pet.
Boarding, grooming, and prescription refills are recurring revenue
Boarding during holidays is $40-$80/day per pet. Grooming is $50-$120/visit. Monthly heartworm and flea/tick refills are $20-$60/month per pet. These are calls your front desk fields constantly — and each one is recurring revenue you can't afford to send to voicemail.
What missed calls actually cost you
- 22 missed calls/week × 4 weeks = 88 missed/month
- 88 × ~30% would-have-converted to a new-client appointment = 26 new patients lost
- 26 × $800 average first-year revenue = $20,800 in monthly first-year revenue lost
- Compound across 10-15 year pet lifespan and one missed new-client call = $5,000-$15,000 LTV per pet
How EMOR handles real veterinary calls
Sick pet emergency — after hours
"My dog has been throwing up all afternoon and now she's really lethargic. Can someone see her tonight, or do I need to go to the emergency clinic?"
EMOR responds calmly and reassuringly, captures the pet's name, breed, age, and current symptoms, checks your after-hours protocol (whether you take same-day emergencies, refer to a specific emergency clinic, or have an on-call vet), and either books the appointment or routes to the appropriate emergency clinic with directions. Sends a confirmation text either way.
Owner gets clear, calm guidance during a stressful moment. Either booked at your clinic or correctly routed to emergency care. Either way, the client remembers your clinic answered the phone — building trust for the next 10 years of that pet's life.
New puppy — first vaccinations
"We just got a new puppy and we need to set up his first round of shots. Are you accepting new patients?"
EMOR confirms you're accepting new patients, asks the puppy's age, breed, and any prior veterinary care (a shelter or breeder may have started vaccines), explains your typical puppy vaccination schedule, books the first visit (usually a longer slot for new-patient intake + exam + vaccines), and sends a confirmation with intake forms and what to bring.
New puppy client acquired. First visit booked with appropriate time blocked. Owner feels welcomed — high trust at the start of what should be a 12-15 year relationship.
Boarding inquiry — holiday week
"Hi, I want to board my two dogs over Christmas — like the 22nd through the 28th. Do you have space and what do you need from me?"
EMOR checks boarding availability for the requested dates, captures the pets' names, breeds, current vaccination status, any special needs (medications, dietary restrictions, separation anxiety), shares your boarding pricing tiers, and either books the boarding or captures the lead so your team can follow up with the next-step paperwork.
Holiday boarding booked early — high-revenue weeks fill up fast and shops that capture early reservations win the seasonal revenue.
Built for the way veterinary clinics actually run
Calm, reassuring tone on emergency calls
Pet owners on emergency calls are in panic mode — their dog is bleeding, their cat hasn't eaten in two days, their puppy ate something they shouldn't. EMOR is configured to handle these calls with the warmth and calm of a great vet receptionist — never dismissive, never alarmist, always action-oriented (book here, or go to this emergency clinic, here's what to do until you arrive).
Wellness scheduling automated for thousands of pets
Recurring wellness calls (annual exams, vaccine boosters, dental cleanings, heartworm refills) make up most of your inbound. EMOR books them in 30 seconds without taking your front desk's attention. Multiplied across hundreds of weekly recurring calls, this reclaims significant staff hours for new-client intake.
After-hours emergency triage configured per clinic
Some practices take same-day emergencies during the day and refer to a 24-hour emergency clinic at night. Others have an on-call vet. Some triage by symptom severity. EMOR handles your specific protocol — confirms with the owner whether their situation is something you can see today, refers to the right emergency clinic if not, and routes appropriately.
New-client capture across 10-15 year LTV
Every new-pet call is potentially a decade-plus client relationship. EMOR captures every one — first vaccines, spay/neuter consultations, microchipping, post-adoption visits — books the appointment, and starts the patient relationship right. Single call, decade of compounded revenue.
What veterinary clinics ask before signing up
Can EMOR triage a sick-pet emergency from a routine call?+
Yes — and this is configurable per clinic. For veterinary, common emergency triggers (severe vomiting, blood, lethargy with other symptoms, suspected toxin ingestion, post-surgery complications, hit by car, severe difficulty breathing) get priority same-day routing or referral to your designated emergency clinic. Routine calls (recheck visits, vaccine boosters, refills) go into normal scheduling. The triage logic is set in your dashboard.
Will EMOR handle prescription refill requests?+
Yes. For routine refills (heartworm, flea/tick, chronic medications), EMOR captures the pet's name, current medication, and pharmacy preference, and routes the refill request to your team for veterinary approval. Saves your front desk dozens of routine calls a week. For first-time prescriptions or controlled substances, EMOR explains the policy (typically requires an exam) and books the appointment if needed.
How does EMOR handle boarding inquiries?+
During onboarding, you tell EMOR your boarding capacity, pricing tiers, vaccination requirements, and any species/size restrictions. EMOR asks the right qualifying questions (dates, pet count, current vaccinations, special needs), checks availability, and either books the boarding or captures the inquiry so your team can follow up with the next-step paperwork. Holiday weeks fill up fast — early capture matters.
Will it work with my vet software (Cornerstone, AVImark, eVetPractice, ezyVet)?+
EMOR books appointments into a calendar you control — Google Calendar, Outlook, or a dedicated EMOR calendar — which Cornerstone, AVImark, eVetPractice, ezyVet, IDEXX Neo, and most veterinary platforms read as their schedule source. Direct API integration with the major veterinary platforms is available on Professional and Enterprise plans.
Can it handle questions about lab results or test outcomes?+
EMOR is configured to never share lab results or clinical findings over the phone — those conversations should happen with the veterinarian. Instead, EMOR captures the request, confirms the pet's name and the test, and routes to your veterinary team for a callback at a time that works for both the doctor and the owner. Protects clinical responsibility and respects HIPAA-equivalent privacy norms.
How does EMOR handle calls about exotic pets, large animals, or species you don't treat?+
During onboarding, you tell EMOR which species you treat (dogs only, dogs+cats, exotics, large animals, etc.). EMOR confirms or politely tells out-of-scope callers you don't treat their species and offers to refer them to a clinic that does. No more "we drove 45 minutes for a guinea pig we don't see" frustration.
Can it handle Spanish-speaking pet owners?+
Yes. EMOR detects the caller's language and conducts the entire call in Spanish if needed — no separate plan, no extra cost. For vet clinics in Florida, Texas, the Southwest, and major metros, this captures meaningful new-client volume that English-only front desks miss.
How long until it's actually live?+
About 30 minutes. Sign up, walk through the onboarding wizard (your hours, species treated, emergency triage protocol, boarding info, vaccination requirements, common pricing, prescription refill policy), forward your business line, and the next call is answered. Most vet clinics set this up before a holiday weekend — that's when emergency and boarding calls peak.
Stop losing veterinary jobs to whoever picks up first.
Free trial. No credit card. Forward your number, hear EMOR answer like a real receptionist, decide before you spend a dollar.