AI receptionist built for law firms and attorneys
A car accident at 11pm. An arrest at 2am. A divorce served Friday night. People call lawyers when life goes wrong — and they call until someone answers. Capture every intake, qualify every potential client, and stop losing $5,000-$50,000 cases to "we'll call you back Monday."
What law firms actually deal with
Legal emergencies happen at the worst times
A car accident at midnight. An arrest at 3am. A divorce served Sunday night. People dealing with legal trouble call until someone answers — and the firm that picks up usually wins the retainer. Voicemail loses cases worth thousands of dollars in fees.
Statute of limitations creates real time pressure
PI cases have hard windows. Workers comp claims have filing deadlines. Criminal defense needs immediate counsel before arraignment. The client who calls today and waits for a callback may file with another firm by tomorrow morning — or worse, miss a critical filing deadline because nobody answered.
Practice-area routing is non-trivial
A DUI caller booking on a divorce attorney's calendar wastes an hour and creates a bad client experience. A real-estate-closing question landing on a criminal-defense attorney is a useless consultation. Without proper phone triage, every firm with multiple practice areas leaks revenue to misrouted calls.
Each missed retainer is $5,000 to $50,000
A standard retainer in family law runs $3,000-$10,000. PI cases are taken on contingency but generate $20,000-$200,000+ at settlement. Criminal defense retainers are $2,500-$25,000+ depending on charge severity. Estate and corporate work runs $1,500-$10,000+ in initial fees. One missed call where the prospect retained another firm is years of EMOR cost.
What missed calls actually cost you
- 15 missed calls/week × 4 weeks = 60 missed/month
- 60 × ~25% would-have-converted to a paid consultation = 15 consultations lost
- 15 × 40% retain rate × $5,000 average retainer = $30,000 in monthly retainer revenue lost
- PI cases on contingency are even higher impact — one missed serious-injury call is potentially a $50,000-$200,000 contingency fee
How EMOR handles real legal calls
PI / car accident — same day
"I was in a bad accident this morning and the other driver's insurance is already calling me. Should I be talking to them, and can I come in to see an attorney?"
EMOR responds calmly and professionally, gently advises the caller not to give recorded statements to the other driver's insurance until they've spoken to an attorney (general guidance, not legal advice), captures the accident date and basic circumstances, runs a conflict-check pre-screen against the involved parties, and books a same-day or next-day consultation with your PI attorney. Sends a confirmation text with the office address and what to bring (police report, medical records, insurance info).
PI consultation booked while the case is fresh and before the client has been pressured into a recorded statement. PI attorney arrives prepared with the right intake context. High-value contingency case captured.
Family law — divorce inquiry
"My husband told me last week he wants a divorce and I don't know where to start. Do you handle divorce cases?"
EMOR confirms your firm handles family law, responds with calm professional empathy without giving legal advice, captures basic information (length of marriage, children involved, state of residence, county), runs a conflict-check (asks if the spouse has consulted with your firm), and books the family law consultation. Confirms the consultation fee and what to bring.
Family law consultation booked. Attorney arrives prepared with intake context. Client feels heard during a stressful moment — high-trust positioning for a multi-month engagement.
Estate planning — measured inquiry
"My wife and I are both turning 60 this year and we realized we don't have a will or anything. Where do we start?"
EMOR confirms your firm handles estate planning, asks basic qualifying questions (state of residence, asset complexity, whether there are children or grandchildren involved, prior estate documents), explains your typical estate planning process and consultation fee, and books the appointment. Captures all detail for the attorney to review.
Estate consultation booked with the right qualifying detail. Attorney arrives prepared to discuss appropriate package (basic will, full revocable trust, etc.). Estate engagements are high-LTV across multiple legal touchpoints over the years.
Built for the way law firms actually run
Calm, empathetic tone for stressful calls
People calling law firms are often in crisis. EMOR is configured to handle these calls with the calm, professional empathy of a great legal receptionist — never dismissive, never alarmist, never giving legal advice. Just professional, reassuring, action-oriented intake. The first impression matters; clients hire the firm that treated them like a person.
Practice-area routing handled at intake
EMOR asks the right qualifying questions during the call to identify the practice area (PI, criminal, family, estate, corporate, immigration, etc.) and routes the consultation to the appropriate attorney. No more divorce attorneys taking criminal-defense consultations, no more wasted calendar slots.
Conflict-check pre-screening before booking
EMOR is configured to ask the questions that pre-screen for conflicts of interest (opposing parties, related cases, prior representation) before booking the consultation. Conflicts caught at intake save hours of wasted attorney time and protect the firm from accidentally accepting a conflicted matter.
After-hours intake captured 24/7
Most legal-trouble calls happen outside business hours — accidents, arrests, domestic incidents, urgent business matters. EMOR captures every one, books the next available consultation, and sends the client a confirmation. Sunday-night intakes that competitors miss become Monday-morning client meetings at your firm.
What law firms ask before signing up
Will EMOR ever give legal advice over the phone?+
No. EMOR is configured with strict guardrails — never give legal advice, never opine on case merits, never discuss specific legal strategy. EMOR can give general procedural information (how consultations work, what to bring, fee structure, conflict-check questions) but every substantive legal question is deferred to the consultation with the attorney. This protects the firm from liability and ensures clients get real legal counsel.
How does EMOR handle conflict-check pre-screening?+
During onboarding, you configure your firm's conflict-check questions (opposing parties, related cases, family relationships to current clients). EMOR asks these questions during intake and either flags any potential conflicts for attorney review before confirming the consultation, or routes the call to a paralegal for further screening. This catches conflicts earlier than the in-person consultation does.
Can it route calls to specific practice areas correctly?+
Yes. During onboarding, you tell EMOR which practice areas your firm handles (PI, criminal, family, estate, corporate, immigration, real estate, employment, etc.) and which attorneys handle each. EMOR asks the qualifying questions to identify the area and routes to the appropriate attorney's consultation calendar. For multi-area inquiries, EMOR books the most appropriate first attorney based on your routing rules.
How does EMOR handle after-hours emergencies (arrests, accidents)?+
EMOR is configured per firm to recognize urgent situations (active arrest, recent serious accident, restraining order needed, imminent court appearance) and either route to your on-call attorney's cell phone (with the client's permission and intake info captured) or schedule the soonest possible morning consultation. The triage logic is set during onboarding based on your firm's policies.
Will it work with my legal CRM (Clio, MyCase, PracticePanther, Smokeball)?+
EMOR captures every intake in its dashboard with full call context, and exports to Clio, MyCase, PracticePanther, Smokeball, RocketMatter, and most legal-practice platforms via webhooks. Direct API integration with the major legal CRMs is available on Professional and Enterprise plans.
How does EMOR handle questions about retainers and consultation fees?+
EMOR is configured to communicate your consultation fee policy transparently up front (free vs paid, length, what's included). For retainer questions, EMOR shares your published retainer ranges if applicable and explains that final retainers depend on case complexity — which is the right legal answer. PI cases are typically explained as contingency-based with no upfront fees.
Can it handle Spanish-speaking callers?+
Yes. EMOR detects the caller's language and conducts the entire call in Spanish if needed — no separate plan, no extra cost. For law firms in Florida, Texas, the Southwest, and major metros, this captures meaningful intake volume — especially in PI, immigration, and family law where Spanish-language inquiries are high.
How long until it's actually live?+
About 30-60 minutes for a multi-practice-area firm — slightly longer than other verticals because the conflict-check questions and practice-area routing rules need careful configuration. Sign up, walk through the onboarding wizard (practice areas, attorneys per area, consultation fees, retainer policies, conflict-check questions, after-hours rules), forward your business line, and the next call is answered.
Stop losing legal jobs to whoever picks up first.
Free trial. No credit card. Forward your number, hear EMOR answer like a real receptionist, decide before you spend a dollar.